Help · Your account and privacy

Your account

Signing in, resetting a password, changing your email, downloading your data and deleting your account.

Signing in

Sign in with your email and password.

Your email address

We email a link to confirm your address when you sign up; your Account page sends a new one. To change your address, use the Account page and confirm the new one from its inbox. Your old address gets an email with a link to undo the change, in case it wasn't you.

Download your data

Your Account page downloads what we keep about your account as a file: your account details, your codes with their history and scan counts, your sign-ins and the visits that brought you to Kifuna.

Delete your account

Your Account page deletes it, after you confirm. Deleting it cancels your plan (payments aren't refunded), stops your codes and deletes them. Printed codes then show the “isn't active” page, and their links are never given to anyone else.

Still stuck? Check a code that won't scan, see all help, or contact us.