Help · Your account and privacy
Your account
Signing in, resetting a password, changing your email, downloading your data and deleting your account.
Signing in
Sign in with your email and password.
- Forgot your password? Reset it and we email you a link. If none arrives, check your spam folder, and wait a while before asking again: we limit how many we send to one address.
- Too many wrong passwords pause signing in with a password for that account. Resetting the password gets you back in straight away.
Your email address
We email a link to confirm your address when you sign up; your Account page sends a new one. To change your address, use the Account page and confirm the new one from its inbox. Your old address gets an email with a link to undo the change, in case it wasn't you.
Download your data
Your Account page downloads what we keep about your account as a file: your account details, your codes with their history and scan counts, your sign-ins and the visits that brought you to Kifuna.
Delete your account
Your Account page deletes it, after you confirm. Deleting it cancels your plan (payments aren't refunded), stops your codes and deletes them. Printed codes then show the “isn't active” page, and their links are never given to anyone else.
Still stuck? Check a code that won't scan, see all help, or contact us.